Case Study


Developing a Release Management Framework

Our Role

We were engaged to develop a Release Management Framework to support the Department of Defence’s End User Computing (EUC) On-Going Support (OGS) programme. 

The Challenge

Leidos is a key partner to the Department of Defence managing the largest government End User Computing (EUC) platform in Australia. Leidos required support and the development of a best practice Release Management framework for use by the EUC Ongoing Support function.

Our Approach

MXA followed our Design Thinking approach for this engagement. This approach clarifies and identifies problems that may or may not be known to the client and ensures designed solutions are user focused and address the identified problems.

This approach consists of five steps including:

  1. Empathise – we conducted interviews and ran workshops to capture the needs and opportunities of key roles and to identify the drivers for change.
  2. Define – once enough information had been gathered, we were able to analyse the issues and define the core problems that needed to be addressed.
  3. Ideate – the team ‘brain-stormed’ ideas, discussed them, and either retained or ruled them out. The viable solutions were further validated within the team before being presented to the clients for their feedback and acceptance.
  4. Validate – a draft Release Management Framework was developed and tested with key stakeholders across Leidos and Defence to ensure it catered to the needs of both organisations.
  5. Recommend – the findings and recommendations developed in the previous stage were finalised and documented in the final products.

MXA also proposed the use of both business process and technology automation tools for release management and provided recommendations for best fit and use.

Outcome & Benefits

MXA delivered a best practice Release Management Framework which has allowed Leidos and Defence staff to perform their roles more effectively and optimised outcomes for Defence.

MXA produced Role Maps that enabled clear communication of each stakeholder role in the process, the bigger picture context for that individual, key relationships and the measurements used to define success in their role. These posters were pivotal in achieving staff engagement across multiple service delivery towers.

Implementation of the Framework enabled the structured processing of rolling system​ updates to over 100,000 end-points; facilitated engagement with thousands of business system owners to support continual release updates for applications and infrastructure in a co-ordinated and planned fashion; supported Defence’s management and delivery of capability across Service Towers; and enforced integrity of the Production environment.

“It’s been a pleasure having the MXA team come in and really help us drill down and focus on the key business and success criteria we’re aiming for. The quality of the output throughout your engagement will certainly hold us in good stead as we continue to support Defence in the years to come.”

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