We are focused on your outcomes. Our approach uses proven methodology to set actionable, practical plans that lead to success.
We specialise in delivering compelling business cases, designing programs and projects with benefits up-front, sourcing and engaging delivery partners and benefit realisation mapping.
We know that sometimes projects don’t go to plan, and we can provide rapid support to review, identify a path forward, and set the project back on track.
Human-Centred Service Design
Human-centred design is an alternative to the more traditional approach of product and service design and development. It uses the experiences and feedback from the users of a product to design a solution best tailored to them.
We have developed frameworks based on experience and industry best practice. We also provide training in these frameworks. Our Human-Centred Design Framework is great for refining policy, processes or IT solutions, based on the perspectives and priorities of users. Our Design Thinking Framework provides structure to encourage the creation of great ideas and achieve great solutions to real-world problems. At the core of both of these frameworks is the need to empathise and to bring an open mind to problem solving.
Our clients trust us to develop business cases for projects with funding approved from $100 million down to $100 thousand.
For large and complex business cases, we bring a multi-disciplinary team that draws on our other methodologies and experience, such as:
- User Research, Human-Centred Design and Design Thinking
- Benefits Profiling and Benefits-Based Planning
- Business Architecture
- Strategic Architecture and Enterprise Architecture
- IT and Digital Strategy
- Strategic Options Comparison
- Systems Modernisation
- Options Comparison and Investment Prioritisation
- Program Planning
Program Design & Planning
Benefits Planning & Realisation
Effectively prioritising investments in the short and long term is critical to achieving an organisation’s strategic goals.
Our frameworks for investment prioritisation have helped our clients spend their capital and operating budgets in the best possible way.
We tailor our methods to suit each situation, often using a multi-step prioritisation process, such as ranking investment options by ‘attractiveness ‘and ‘achievability’. This results in well-informed decisions and well-spent money.
Sourcing & Procurement
Reducing costs can be a complex exercise as a short-term gain may lead to longer-term expenses without proper planning.
We help clients to identify opportunities for cost reduction, for example through:
- redesigning overly complex processes
Fee Structure & Pricing Structure
Program Review & Recovery
All programs are at risk of going off track – without effective recovery strategies, a small problem can quickly become a large one.
We know that sometimes things don’t go to plan. We have an expert team experienced in reviewing troubled programs and projects of all sizes, and helping to get them back on track. The right governance, appropriate team structures and a ruthless focus on the outcomes being achieved, sets a program up for success.
We bring together all of the key stakeholders to ensure decisions on changing approach, scope or benefits are well considered, with buy-in from all sides, creating ongoing alignment and smooth delivery.