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$20m service delivery
channel transformation program

Case Study: IP Australia

A broad understanding of the need and the approach to transforming the agency’s service delivery channels.

What we did

  • Developed a details business case.
  • Undertook extensive user research and business model refinement for engagement of third-party service providers and software developers.
  • Developed a suite of architecture and design documents, including design of a modern Web API.
  • Created a high quality suite of program planning documents.
  • Provided stakeholder engagement support.

The result

A broad understanding of the need and the approach to transforming the agencies service delivery channels.

“The MXA team are a professional, insightful team and a pleasure to collaboratively work with. Their architectural contribution has been a crucial element in the success of our digital transformation work that has now delivered 99.6% customer digital uptake on over 800,000 transactions every year. With this powerful digital platform MXA are a key element in reimagining our digital service delivery models and engagement with technology to build on this success and position us strategically to embrace future challenges and opportunities.”

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