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Strategy for replacement of
receipting system

Case Study: Insolvency Trustee Services Australia

Examined options for the replacement of the agency’s receipting system

What we did

  • Examined options for the replacement of the agency’s receipting system, which was used by state branch offices in each capital city.
  • Worked with executive and operational staff to understand the impacts of replacing the in-house system with a business service provided by an external supplier (Australia Post) through their shopfronts throughout Australia.
  • Developed an actionable strategy.

The result

The agency made significant savings in terms of staff costs on an on-going basis, whilst also improving the level of service provided to clients of the agency.

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