Agency engagement framework
Case Study: Education and Employment Shared Services Centre
Applying our framework for improving agency engagement with third parties
What we did
Applying our framework for improving agency engagement with third parties we provided:
- Clearly defined key roles and their responsibilities.
- Activities to be undertaken at each stage of engagement.
- Entry and exit criteria for engagement stages.
- The content of key deliverables that need to be produced.
Increased customer intimacy and satisfaction through guidance of SSC client engagement staff to ensure understanding of engagement dynamics and clear provisioning of accountabilities, deliverables and processes.