R&D tax incentive process improvement
Case Study: Department of Industry, Innovation and Science
Examined the processes used by those who apply for the incentive
What we did
- Examined the processes used by those who apply for the Research and Development Tax Incentive Scheme.
- Mapped the complex process from end to end.
- Developed hypotheses about how processes could be improved.
- Refined these by working with those people who would be impacted most.
Consolidation of a very large and complex process into a more refined one that still achieved the same outcome for government and participating businesses.