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R&D tax incentive process improvement

Case Study: Department of Industry, Innovation and Science

Examined the processes used by those who apply for the incentive

What we did

  • Examined the processes used by those who apply for the Research and Development Tax Incentive Scheme.
  • Mapped the complex process from end to end.
  • Developed hypotheses about how processes could be improved.
  • Refined these by working with those people who would be impacted most.

The result

Consolidation of a very large and complex process into a more refined one that still achieved the same outcome for government and participating businesses.

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