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Airports of the future

Case Study: Department of Home Affairs

The Traveller Sub-Program (developing an end-to-end operating model for airport arrivals processing) and RAPID (a staff allocation project) are vital for the Department’s future. The Department needed assistance in establishing an agreed and achievable way forward for the Sub-Program, which was struggling to resolve key business and technology design decisions. They also required support to ‘return the RAPID project to green’ where ongoing difficulties in agreeing on a nationally consistent approach to staffing had led to delivery delays.

What we did

The success of these key initiatives required more than just a series of well-produced and agreed artefacts. MXA:

  • engaged with all key stakeholders through workshops and interviews to ensure that they were, in the end, on the same page and working to the same outcome;
  • facilitated urgent resolution of prioritised business and technical decisions;
  • collaborated with and achieved buy-in from regional airport stakeholders; and
  • supported the initiatives in demonstrating the value proposition and benefits of the proposed changes to the Program.

Along the way, MXA produced easily understandable and consumable outputs that were well received at all levels.

The result

For the Traveller program, MXA delivered an: End State Business Model for our airports, Business and Architectural Transition States, Capability Delivery Roadmap, Operating model to support the new capability, and new Governance arrangements which included a Design Authority.

For the RAPID staff allocation project, MXA delivered an agreed National Operating Model, translated the agreed Model into a new set of business and design requirements for implementation, reviewed the current technology offering to confirm fit and developed a high-level transition Roadmap for implementation.

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