Expertise

We are focused on your outcomes. Our approach uses proven methodology to set actionable, practical plans that lead to success.

 

 

We understand that each organisation is different, and to achieve your strategic goals, you require a unique approach. We work with you and your staff to design tailored strategies that meet your needs and expectations.

   

You get our best team from your first engagement through to the final outcome. We bring a diverse range of experience and skills to every project. Our consultants have worked in a range of environments across government and the private sector.

Business Focused Strategic Assessment and Planning

We can help you make sure your organisation is more effective. We cover:

Enterprise Architecture At MXA we use a “questions based” approach to enterprise architecture to help CIOs and business executives answer key questions, solve problems, and manage their complex business environments and systems. We have a range of practical techniques to help you understand, manage and improve your portfolio of business systems, data and technology assets. Our clients enjoy our useful illustrations that make it easy for them to understand their complex environments, as well as the innovative 3D models and animations that we use to make it easier to understand complex systems and relationships.
See examples of our work in Enterprise Architecture
Independent Expert Review Our clients chose us to review various aspects of their operations of systems landscapes. We tailor our hypothesis-based review method for each situation, often using like the following: 1. Review relevant documentation. 2. Interview key stakeholders. 3. Report to the review sponsor regularly. 4. Analyse issues and opportunities. 5. Develop actionable recommendations for improvement. We use standard industry frameworks or our own frameworks to guide the review where that makes sense.
See examples of our work in Independent Expert Review
Investment Prioritisation Our frameworks for investment prioritization, have helped our clients spend their capital and operating budgets in the best possible way. We tailor our methods to suit each situation, often using a multi-step prioritization process, and ranking funding bids by attractiveness and achievability. The result is that funding allocation can be grouped in categories such as essential, externally funded, high priority discretionary, low priority discretionary, and so on.
See examples of our work in Investment Prioritisation
User-Centered Design Thinking We have developed frameworks, based on experience, our core values, and industry best practice. We also provide training in these frameworks. Our User Centred Design Framework is great for refining policy, processes or IT solutions, based on the perspectives and priorities of users. Our Design Thinking Framework provides some structure to encourage the creation of great ideas, and great solutions to real-world problems. At the core of both of these frameworks is the need to empathise, and bring an open mind to problem solving. That requires an attitude more than a framework.
See examples of our work in User-Centered Design Thinking
IT Service Management CIOs and IT Managers chose us to help them improve the way they manage their IT Services. ITIL provides a useful framework for discussing problems in this space, but there is no substitute for substantial real-world experience when it comes to making good judgments about how to best manage IT Services. Our team includes highly experienced IT executives and IT practitioners. We also have our own frameworks, based on ADKAR that has helped some of our clients to manage engagement with their clients. We use practical visualisations, 3D models and innovative tools to help our clients get everyone quickly on the same page.
See examples of our work in IT Service Management
Agile Methods and Modern Ways of Working A number of organisations have chosen us to help them put in place the right frameworks and strategies to guide consistent and effective systems delivery and software development. Many organizations are seeing great gains from adopting relevant aspects of agile methods. Choosing when to implement agile or iterative methods, versus more planning up front, is an important consideration to get right, and “more agile” is not always the right answer for every problem. We’ve helped a number of organisations improve their understanding and governance of agile initiatives.
See examples of our work in Agile Methods and Modern Ways of Working
IT and Digital Strategy We have a number of proven approaches to developing IT or Digital Strategies for organisations of all sizes, and we choose the right approach for each situation. Whether it’s an IT Strategy to guide the activities of a large organisation, or a specific strategy for a particular aging business system, we’re proud of the way we’ve been able to help many clients in this space. Depending on your situation, we might suggest starting with some discussions with stakeholders, or user research methods, to understand what your clients think and feel about your services. Sometimes our Use Centered Design Framework can help as a guide. We then work with you to find the best strategies to get you to where you want to be. Our creative team helps us present the results in a way that is right for your audience.
See examples of our work in IT and Digital Strategy

Complex Transformation Support

We are trusted to help organisations of all sizes plan major transformation initiatives.

Our methodologies include:

Business Process Improvement We’ve worked with a huge number of organisations to improve a vast range of different types of business processes. Our User Centered Design Framework can help guide this work in some situations, and sometimes it can be helpful to create journey maps or touch-point maps to inform decisions about process improvement. Value chains and some of our business architecture methods can also help in some situations, or mapping each step in a process back to the overall target outcome. There is no substitute for many years of experience in this important area, because good judgments must be made that take into account many factors. Improving business processes is usually more helpful that digitising or automating sub-optimal processes. That’s why we like to focus on improving processes first.
See examples of our work in Business Process Improvement
Business Case Business cases development is an area where we have a great depth of experience. We’re very familiar with government processes for business case development and approval, such as the two-pass process used by the Commonwealth Government, as well as the processes used by state governments, and private sector organisations. Our clients trust us to develop business cases for projects with funding approved from around $100 million down to around $100 thousand. For large and complex business cases our approach draws on some of our other methodologies, such as:
  • User Research, User Centred Design and Design Thinking.
  • Benefits Profiling and Benefits-Based Planning.
  • Business Architecture.
  • Strategic Architecture and Enterprise Architecture.
  • IT and Digital Strategy.
  • Strategic Options Comparison.
  • Systems Modernisation.
  • Options Comparison and Investment Prioritisation.
  • Program Planning

See examples of our work in Business Case
Strategic Solution Architecture We tailor our 12-step methodology for solution architecture to problems of all sizes and types. Its based on the Rational Unified Process (RUP) which is a highly adaptable methodology that has been proven for decades. Our highly experienced and effective team has the knowledge and skills to tailor our methodology effectively. We enjoy working with technologists and specialists from various technical areas to put together solutions that maximize results. We’re proud of our ability to communicate clearly and we enjoy using some interesting techniques such as 3D modeling to help visualize solutions architecture concepts.
See examples of our work in Strategic Solution Architecture
Benefits based planning Our methods for benefits based planning are based on the MSP framework. There are many advantages of a benefits-based approach to planning any significant body of work. Our team has experience identifying and profiling benefits, measures, risks to realisation and training senior executives in governance and management based on benefits. We help our clients understand the relationship between benefits, project outputs, and strategic organisational capability building work.
See examples of our work in Benefits based planning
Program planning We have significant expertise and experience in managing and planning projects and programs of all sizes. Our approach to program planning is based around the MSP framework, and we place particular emphasis on benefits-based planning, and using benefits to drive governance and decision-making, where that makes sense.
See examples of our work in Program planning
Strategic Options Comparison Our methodology for comparing options is tailored for each situation. Whether we’re comparing business strategies for your organisation, or IT solution options, we can help you quantify and compare the costs, risks and benefits of your best options. Options comparison can be part of a business case, or it can help inform an IT Strategy, but sometime you just need to choose the best strategic option so that you can make a decision and move forward. We can help formulate the right approach to help you make the best decision, and find the best option.
See examples of our work in Strategic Options Comparison
Systems Modernisation Our clients often chose us to help them develop the best strategies to modernise their aging business or IT systems. Moving to a new platform can be complex and there are many risks and opportunities to consider. Our experience in this space allows us to guide our clients in the right direction, and select the best strategies and options to help you transition from your legacy systems. Digital and business transformation initiatives are creating demand for faster paced change, but complex legacy systems require careful planning. We can help you achieve results quickly without creating an unmanageable systems environment.
See examples of our work in Systems Modernisation
Business Architecture We bring a varied toolkit of methods that fit into the business architecture space. This includes:
  • Value chain analysis.
  • Business Motivation Model.
  • Business Model Canvas.
  • Value Proposition Canvas.
  • Our own business engagement framework.
  • Our own methodology for Business Capability Modelling, and capability-based planning.
  • Numerous other methods. Business architecture has touch-points with a number of our other methodologies, including benefits-based planning, enterprise architecture, and business process improvement.

See examples of our work in Business Architecture
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Level 2, Canberra House 40 Marcus Clarke Street Canberra ACT 2601