$20m service delivery channel transformation program

Case Study: IP Australia

A broad understanding of the need and the approach to transforming the agency's service delivery channels.

What we did

  • Developed a details business case.
  • Undertook extensive user research and business model refinement for engagement of third-party service providers and software developers.
  • Developed a suite of architecture and design documents, including design of a modern Web API.
  • Created a high quality suite of program planning documents.
  • Provided stakeholder engagement support.

The result

A broad understanding of the need and the approach to transforming the agencies service delivery channels.

"The MXA team are a professional, insightful team and a pleasure to collaboratively work with.  Their architectural contribution has been a crucial element in the success of our digital transformation work that has now delivered 99.6% customer digital uptake on over 800,000 transactions every year.  With this powerful digital platform MXA are a key element in reimagining our digital  service delivery models and engagement with technology to build on this success and position us strategically to embrace future challenges and opportunities."
- Rob Bollard, Senior Executive

National Office
Level 2, Canberra House 40 Marcus Clarke Street Canberra ACT 2601