Service delivery optimisation model

Case Study: Department of Industry, Innovation and Science

The outcome was a set of high quality business plans, based on optimised business models, that resulted in effective service delivery. In addition, engagement between government agencies was greatly improved, allowing government agencies to work more effectively together for the benefit of grant recipients and tax payers.

What we did

We used our business architecture methodology to create:

  • Value chains and supporting capabilities.
  • Business models and plans.
  • Service catalogues.
  • Customer engagement models.

The result

  • The outcome was a set of high quality business plans, based on optimised business models, that resulted in effective service delivery.
  • Engagement between government agencies was greatly improved, allowing them to work more effectively together.
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